Service

 

Delivery & Returns

 
Shipping method
We ship worldwide. All orders are shipped by PostNL. Please note that PostNL is not able to send orders to non-dutch P.O. boxes.

Each parcel will get a unique barcode enabling location tracking, except for shipments to the following countries: Bulgaria, Croatia, Czech Republic, Cyprus, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania and Slovenia.

Delivery times
Delivery to The Netherlands is estimated to take 1-2 business days after the order has been placed. For other countries in Europe, the estimated delivery time from the order date is 2-7 business days. For countries outside Europe, the delivery time could vary between 4 – 14 business days from the order date.

Shipping costs
For all countries a flat shipping rate applies. So whether you order 1,2 or for instance 4 items, the shipping rate will always be the same. Below is an overiew of the different rates for our 4 shipment regions.

The Netherlands: €3,84

Europe – European Union: €9,99

Europe – Countries outside the European Union: €14,99

Rest of the World: €18,99

Import Duties
Shipment to countries outside the European Union may be subject to import duties and taxes, which are levied once the delivery reaches the country of destination and are the responsibility of the recipient. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for more information about (possible) charges.

Return Policy
You have the right to return your order within 14 days of receipt. Please note we only accept returns if the goods are in the orginal condition you received them in.

Exchanges
If you would like to exchange an item, please fill out the returns form included in your package and enclose it inside your return package. As instructed on the returns form, we would like to ask you to select the new item you would like to receive at freshdeuce.com/exchanges. Please note that we are only able to exchange items of the same value as your original order.

After we have received your return package, we will ship the new item within 2 business days. You will not be charged any shipping costs for the replacement item we send. However, the shipping costs related to returning your original order are at your own expense.

Refunds
In case you would like to receive a refund, please fill out the returns form included in your package and enclose it inside your return package.

We will provide a refund within 7 days after receiving your return (given that the product(s) are in the original condition). Please note that the shipping costs related to returning your item(s) are at your own expense.

Refund payments will be made using the same payment method you used to make the initial purchase.

 

Ordering & Payment

 
How to order
On the page of the item you wish to purchase, first choose the size you would like to order by using the drop down menu on the page. Next, click on “Add to shopping bag”. If you would like to order another item, go to the product page of that item and add it to your shopping bag as well.

To complete your purchase, click on the shopping bag symbol in the top right-hand corner of the screen. You will then enter the page showing the contents of your shopping basket.  On this page, you can already calculate your shipping costs by selecting your country in the drop down menu at the lower left of the page and by subsequently clicking on ‘Update Totals’. Next, click on the “Proceed to Checkout” button on the right-hand side of the screen. This will take you through to the checkout process, where you can enter your shipping address and select your preferred payment method.

Order confirmation
After receiving your order, we will send you a confirmation email. Receipt of this confirms your order has been successful.

Payment methods
We accept the following payment methods:

  • iDeal
  • Bank Transfer
  • Creditcard
  • Paypal
  • Mr Cash
  • Sofort

Secure Payment Processing
All payments made on the freshdeuce.com website are encrypted using secure technology and your card details are not retained or visible to us.

Tax-Free Shopping
All prices on the website are shown including 21% VAT. If you live outside the European Union, you can shop Tax-Free at freshdeuce.com. The 21% VAT will be deducted from your total after you’ve used the shipping cost calculator at the Shopping Basket page or after you’ve filled out your address at the Checkout page.