Terms and conditions

 

  1. General

1.1. The general terms and conditions apply on all our products and content displayed on www.freshdeuce.com. When you place an order on www.freshdeuce.com you acknowledge to have agreed to the Terms & Conditions.

1.2. Our website www.freshdeuce.com, these Terms & Conditions and contracts between the webshop and the customer, to which these general terms and conditions apply, are strictly governed by Dutch law.

 

  1. Shipping

2.1. All orders are shipped by PostNL. Please note that PostNL is not able to send orders to non-Dutch P.O. boxes.

2.2. Shipping costs differ depending on the country the package has to be shipped to. Please consult the shipment page on our website http://www.freshdeuce.com/service/delivery-returns or send us an e-mail at info@freshdeuce.com.

2.3. Orders will be shipped within 2 working days after you have received the shipping confirmation by e-mail.

 

  1. Returns

3.1.You have the right to return the goods you ordered on our website within 14 days after receiving the goods. We only accept returns if you return the goods with all delivered accessories and tags and in the original condition. Please note that we won’t accept returned goods if we suspect the item has been worn or damaged by the customer.

3.2. If you wish to return your order, all return-shipping costs and custom or import taxes are at your own expense. If you want a refund and the returned goods meet the above stated conditions, we will return the amount of the payment for the goods within 7 days.

3.3. If there is a mistake on our part regarding size, color or a wrong shipment, we will refund the amount of the payment as well as the return shipping costs once we have received the returned goods.

3.4. It is possible to exchange an item within 14 days if the preferred replacement is in stock. Please follow the instructions of the returns form included in the package you’ve received. The shipping costs for the new item are at our expense. Any import duties are on your own expense. In case we are unable to send a replacement for your returned goods, you will receive a refund. In case your alternative product costs less than your first purchase we refund the difference no later than 7 days after shipment of your alternative garment.

3.5. During sale offers the policy explained above will not apply. We will not accept any returns or exchanges for sale items.

3.6. Our company cannot be held responsible for lost returns during transport.

 

  1. Sizing

4.1. Size charts that are given for individual items on the webshop are meant as a rough guideline and thus, no rights can be derived from it. If you have any questions with regards to sizing feel free to contact us at info@freshdeuce.com.

 

  1. Payment methods

5.1. We accept the following payment methods:

  • iDeal
  • Bank Transfer
  • Creditcard
  • Paypal
  • Mr Cash
  • Sofort

 

  1. Order confirmation

6.1. After you complete the checkout and payment process of your order, you will automatically receive an order confirmation by e-mail.

 

  1. Shipping confirmation

7.1. Your order will be dispatched within 2 working days from the time you’ve placed the order.

 

  1. Prices

8.1. All prices stated on www.freshdeuce.com can be subject to misprints. No rights can be derived from any misprints on www.freshdeuce.com.

8.2. All prices on our website include 21% VAT and are exclusive of shipping costs. The total price including shipping costs is given during the checkout process. Please note that the customer is reliable for custom or import taxes that are charged on international orders when it reaches the destination country.

 

  1. Privacy

9.1. You will be asked to submit personal information when you set up a shopping account, purchase goods, contact customer service, or engage in other interactive features on our site. We will use this information for:

  • providing and invoicing our services;
  • processing your order and informing you on its progress;
  • providing information on products and activities (with your permission);
  • composing user statistics;

We will not share (or sell) the information you provide us with third parties unless we first obtain your consent. For more information, please have a look at our full privacy policy.

 

  1. Customer service

10.1. If you have any questions, complaints or compliments , feel free to contact us at: info@freshdeuce.com.

 

  1. Copyright

11.1. All rights reserved. It is strictly prohibited, without written approval, to use our logo, images, names and the prints on all of the products in any way.